Privacy Policy

Santa & Mrs. Merry Claus ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and how we keep it safe.

Information We Collect

When you book a visit, order a personalized video message, or contact us, we may collect:

• Your name and email address
• Your child's first name, age, and interests (used to personalize your experience)
• Payment information (processed securely by Stripe — we never see or store your card details)
• Any messages or notes you send us through our contact form

How We Use Your Information

We use the information you provide to:

• Create and deliver your personalized video message
• Confirm and coordinate in-home visits or event bookings
• Respond to questions or requests
• Send order confirmations and delivery updates

We do not sell, rent, or share your personal information with third parties for marketing purposes.

How We Protect Your Information

Payment details are handled entirely by Stripe, a secure third-party payment processor — we do not store credit card numbers on our systems. Order and contact information is used only for the purpose of fulfilling your request and is not retained longer than necessary.

Children's Information

We collect limited information about children (first name, age, and interests) solely to personalize the experience you've requested. This information is provided by a parent or guardian and is used only for that purpose. We do not knowingly collect information directly from children, and we do not use children's information for any purpose beyond fulfilling your order.

Email Communications

We'll email you to confirm your order, provide delivery updates, and respond to inquiries. We do not send marketing emails unless you've asked to hear from us.

Third-Party Services

We use the following trusted services to operate our business:

• Stripe — for secure payment processing
• Resend — for sending order confirmation emails
• Google Workspace — for business email and communication

Each of these providers has their own privacy practices governing the data they process on our behalf.

Your Rights

You can request a copy of the information we have about you, ask us to correct it, or request that we delete it, by contacting us at the email address below.

Contact Us

If you have questions about this privacy policy or how your information is handled, please reach out through our Contact page or email us at santa@santamacandmary.com.